At the very least, a home carer is someone who is hired to help the ill or elderly perform tasks they are unable to do themselves. However, at HomeLife Carers, a care assistant is much more than that. In addition to helping with domestic tasks and providing care to those who need it, we believe that carers should be compassionate, offering companionship and even friendship. Our key priority is to maintain the dignity and independence of our clients by making sure they get the care they require and deserve.
Our carers can offer assistance with a wide variety of tasks. These range from simple domestic chores such as cooking, cleaning and bathing to more personal matters such as help with buying cards and presents for occasions like birthdays and anniversaries. We are also able to deliver specialised care for those with more specific needs and we make sure our staff are continuously trained so they always provide the best care possible.
You may only need a carer for a short time each day, or you may require someone to stay with you throughout the day or night. Whatever your needs, our carers will only provide the best service to improve your quality of life and help you enjoy as much independence as possible.
When it comes to a home carer, the last thing you want is a stranger in your home. An important part of our care service is the aim to develop a platform on which friendship and mutual trust can be built. Companionship is essential, as is a feeling of safety when your carer is visiting you.
Our highly-trained and dedicated carers are handpicked based on the client’s individual needs and personality.
In addition to our personal guarantee, HomeLife Carers is regulated by the Care Quality Commission, ensuring that we operate to the highest standards.
All our carers are trained to provide the highest level of care and are qualified to deal with a wide range of needs. However, where specialised skills are required we are also able to match you up with a carer who has the correct qualifications and necessary experience to provide the right kind of care.
Our service is available to any adult, over the age of 18, who needs care in their own home. Those we are able to offer care for include:
- Older people
- Those with memory impairment/mental health problems
- Those with learning and/or physical disabilities
- Those who have a life-threatening or terminal illness
- People who are ill (other than terminal illness)
- People recovering from illness or hospital treatment
Even if your requirements don’t correspond to one of these categories please get in touch and we can discuss your specific needs.
If you are interested in our services then please do get in touch to discuss your requirements and how we can help.
Once you have appointed us as your care professionals, one of our home care specialists will visit you at home to carry out a full assessment of your needs. The review will be carried out at a time that is convenient for you and should take about 45 minutes to 1 hour. Following their review, a personalised care plan will be developed for you and a carer, best suited to fulfil your needs, will be assigned to you.
Costs & Funding
How much it costs will depend on the care plan we develop and though most of our clients pay for themselves we do offer advice on other sources of funding. For more information, please take a look at our Costs & Funding page.
Our aim at HomeLife Carers is to provide quality and professional home nursing care that is tailored to the needs of individuals. Our carers pride themselves on their ability to maintain and enhance the dignity and independence of our clients which we’ve done since 2007.
Our success has only been achieved by recruiting the right people and investing in training schemes which ensure that our staff are able to deliver the highest-quality of care. All new carers are required to take an induction course before they begin supervised work within the community and eventually on their own. A programme of training is available to all of our carers and within six months of starting work for us every carer is encouraged to enrol in a Diploma programme through our partnership with Babcock International.
Of course, where specific skills are required only carers who have the necessary qualifications are assigned to accommodate those needs.
Customer feedback is incredibly important to us as it helps us improve the quality of the service we offer. We always listen to feedback and use it to create specific training programmes and improve any areas where our clients think we could do better. We use a Quality Assurance Plan to facilitate the gathering of feedback. This can involve filling in a survey, participating in a phone interview, meeting a member of our team or a care manager.
Q. Will I have the same carer all the time?
A. We can guarantee that you’ll always have the same primary carer as we realise how important continuity is to our clients. Anytime your carer is unable to attend, for example because of illness or holidays, we will let you know as soon as possible. If there is any change to your carer you will be fully involved in the process.
Q. How do you hire your carers?
A. We are always looking for new people to join our team and our website makes it easy for carers to apply. We will only hire those who we consider passionate enough to join our team. Before anyone is allowed to provide care on their own they must complete an induction course followed by a period of supervised work; ensuring our clients are only cared for by the best carers possible.
Q. What happens if I don’t like my carer?
A. Our aim is to pick the right carers for the right clients but if you find you are not happy with the choice we make just let us know.
Q. What if there is a day when I do not need my carer to come?
All we ask is that you let us know 24 hours in advance.
Q. What if I want to change the time my carer comes?
Please let us know as soon as possible, however we ca not guarantee you will get your usual carer.
Q. What if I only need help for a short amount of time or infrequently?
Whether you are recovering from an operation and only need help for a few weeks or require more permanent care we are able to provide both short and long-term home care contracts.
Q. How much will my care cost?
A. Given the wide-range of needs we cater to it is impossible to give a set range of prices, so if you are interested please contact us to discuss your individual needs and give you a quote.
Q. How much notice do I need to give if I no longer need my carer?
A. While we ask for 14 days’ notice we do understand that, sometimes, due to circumstance this may not be possible. Please contact us as soon as you can to discuss your change of circumstance.
Q. I’m interested in working for HomeLife Carers, how can I apply?
A. We’re always happy to hear from anyone who thinks they have something to contribute to the HomeLife team. Please visit our careers page for more information on how to apply and what it takes to be a HomeLife Carer.
